Returns & Exchanges
We want you and your little ones to love your Leya Doll purchase, so we offer a 30-day return policy for all items in their original, unwashed condition. If you are not completely satisfied, we are here to help ensure a smooth exchange or refund process.
Initiate Your Return
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization and the correct warehouse address.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the product is free from any signs of wear or washing.
Ship the Package
Affix the shipping label to your package and drop it off at your nearest postal service; we recommend using a trackable shipping method for security.
Receive Refund or Exchange
Once our team inspects the returned items, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing